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Angry Patients and Families

8 Effective Ways to Handle Angry Patients and Families

Being sick, experiencing pain, or waiting for a test or procedure can lead to angry patients and families.  Many nurses and healthcare teams struggle with how to effectively handle angry patients and families.  This can lead to ineffective communication, a disruptive workplace and safety issues. Here are 8 effective ways to handle angry patients and …

leader rounding on patients

Leader rounding on patients: 7 reasons to STOP

In the healthcare sector, leader rounding on patients is considered to be a patient experience best practice initiative. Studies support this is one of the most effective ways to improve HCAHPS scores.  Leader rounding on patients embeds a patient-centered culture across the organization, increases employee morale, advances patient safety outcomes, and increases productivity and financial …