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July 2018

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leader rounding
Patient Experience

Leader rounding on patients: What leaders should ‘know’ before they ‘go’

Last month, I wrote an article on 7 reasons why you should stop leader rounding on patients.  Although there is a vast amount of studies and evidenced based articles citing the benefits of leader rounding on patients, I wanted to bring awareness to the importance of training and educating leaders on how to conduct a …

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Recent Posts

  • 8 Effective Ways to Handle Angry Patients and Families
  • The Role of Emotional Intelligence in Patient Experience Improvement Strategies
  • Leader rounding on patients: What leaders should ‘know’ before they ‘go’
  • Leader rounding on patients: 7 reasons to STOP
  • The 3 Mindsets and Why They Matter to Your Employees

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