Book

Resources

Critical Conversations in Healthcare

Critical Conversations provides direction and solutions for deficits in healthcare that exist in verbal and non-verbal communication as well as scripting tool kits that can be applied in various situations and health care settings between nurses and colleagues and nurses and patients. Each chapter features do's and don'ts, reflective questions, and practical tools. Whether you are a new nurse at the bedside or the CNO of a major healthcare facility, this book will help you deal with gossip, harassment, and other tough topics; improve your ability to address workloads, management styles, and other tricky subjects with your managers; work with frustrated families, angry physicians, and disrespectful colleagues; overcome conversation traps that make you feel like you aren't getting your point across; improve the patient experience and effectively communicate with families.

Articles of Interest

The 3WITH Question Method to Leadership Rounding

The 3WITH Question Method to Leadership Rounding

Rounding on patients and staff by leaders is an invaluable monitor tool. Rounding helps identify and make improvements in organizational processes. Studies have shown hospitals that round have had significant HCAHPS gains in overall rating, medication communication, cleanliness and hospital responsiveness domains. To increase employee satisfaction and engagement, rounding on staff is also important, per…

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Move Freely – “When we are free to move, anything is possible” #SuperBowlLII  

First, thank you, #EAGLES for an incredible game. Congratulations! I’d also like to thank Toyota, for leveraging their Super Bowl LII commercial as a platform to underscore the importance of hope, motivation, and leadership. Toyota’s slogan, “when we are free to move, anything is possible” was a beautiful story of Ms. Lauren Woolstencroft’s journey to…

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8 Stress Management Tips That Actually Work

8 Stress Management Tips That Actually Work

These days it’s hard not to get overwhelmed once in a while. Between managing work, family, and other responsibilities and commitments, we can become too stressed out and too busy to be productive. Sometimes, we even get stressed out just thinking of ways to not stress so much. Managing stress with these eight stress management…

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Improving the Patient & Family Experience by Holding Doors

Improving the Patient and Family Experience by Holding Doors

“We hold doors”. I recently heard this statement during an open house that my son and I attended. As we sat through the opening remarks and learned about the culture and expectations of the school, I thought about how bold and powerful this statement was. I wondered if this was just an attractive slogan or if…

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The Truth About Lies in the Workplace

The truth about lies in the workplace:  It’s not the lie that’s harmful

Research supports that lies in the workplace happen anywhere from 10 to 200 times a day! The Journal of Basic and Applied Social Psychology found that only 40 percent of people can go 10 minutes without lying at least once. To make matters worse, those that did lie actually shared an average of three lies…

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11 Hard Lessons That Made Me More Successful in 2017

Everyone fails at some point in life, and failure can be a crushing experience. The only thing that separates successful people from the rest is how they respond after they fail. When facing obstacles, you have to decide if you’re going to let them be the excuse for your failure or if you’re going to…

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Engaging Physicians in the Patient and Family Experience

4 Strategies to Engage Physicians in the Patient and Family Experience

Whether it’s the acquisition of new technology, new payment models, or health system mergers, most alterations in healthcare directly affect how physicians practice.  Physician engagement is paramount to healthcare organizations and there is a significant opportunity to improve this.  According to Healthstream Physician Insight Trends, only 25% of physicians are engaged with their organization.  Moreover, Gallup…

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Neuroplastic Leader

The Neuroplastic Leader – Rewire Your Mind to Improve the Bottom Line

Did you know that both positive and negative thinking is infectious?  In other words, we can affect, and be affected by the people we encounter.  This happens instinctively and on a subconscious level, through our words, beliefs and feelings, and through our body gestures. Whenever we fall into the downward spiral of negativity, fortunately, we…

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6 Steps to Achieving Your Optimal Sleep Status

6 Steps to Achieving Your Optimal Sleep Status

“I really hope I wake up at 2 am and struggle to fall back to sleep”…said no one ever.  We all know we’re supposed to get enough sleep, and we really do try but sometimes sleeping can be our nemesis.  Quality sleep is just as essential to us as is air, water and food.  Without…

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Sleep The Key to Better Health Productivity

Sleep: The Key to Better Health & Productivity

Have you ever pulled an ‘all-nighter’ just to get that report done or get caught up on those countless emails?  Well, you may not realize just how detrimental it is to skip sleeping.   According to Harvard Medical School, sleep deprivation is harmful to your health and can decrease your productivity.  Sleep deprivation plays havoc…

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