Critical Conversations in Healthcare

Critical Conversations provides direction and solutions for deficits in healthcare that exist in verbal and non-verbal communication as well as scripting tool kits that can be applied in various situations and health care settings between nurses and colleagues and nurses and patients. Each chapter features do's and don'ts, reflective questions, and practical tools. Whether you are a new nurse at the bedside or the CNO of a major healthcare facility, this book will help you deal with gossip, harassment, and other tough topics; improve your ability to address workloads, management styles, and other tricky subjects with your managers; work with frustrated families, angry physicians, and disrespectful colleagues; overcome conversation traps that make you feel like you aren't getting your point across; improve the patient experience and effectively communicate with families.

Articles of Interest

Deciphering Body Language — Listen With Your Eyes

Getting the most out of conversations goes past active listening. Understanding body language helps you perceive the real story behind the story.

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How Smart Are Your Emotions? Start with Emotional Intelligence

Everyone knows how important verbal intelligence is in the workplace but emotional intelligence plays a big role, especially in leadership areas.

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Getting Your Brain Out of Lockdown

Leadership Lockdown Syndrome prevents leaders from properly processing new information and ideas but it can be prevented with a few simple steps.

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In Leadership, We Are Still Doing Phrasing

When a leader speaks, people tend to listen carefully. Correct word choices and capable delivery are vital to imparting those messages correctly.

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Neuroleadership: Lead Smarter, Not Harder

Neuroleadership, coined by Dr. David Rock in 1996, is an emerging field that applies neuroscience (the study of the nervous system including the brain) to leadership methods.

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Hiring for Leadership, Part 4 — Choosing the Right Approach

There are advantages to both skills-based and behavior-based interviewing techniques, but which one is best when hiring for leadership positions?

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Hiring for Leadership, Part 3 — Behavior Based Hiring

Open-ended, behavior-based interview questions can provide valuable insights into your prospect’s thought processes, personality, and work ethic.

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Hiring for Leadership, Part 2 — Hiring for Skills

Interviewing and hiring based solely on an applicant’s skill set has distinct advantages which can streamline and simplify the selection process.

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Hiring for Leadership Part I — First Things First

Before the decision is made to hire for leadership positions based on skills or behavioral traits, there are some questions that should be asked.

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