Improving the Patient & Family Experience by Holding Doors

Improving the Patient and Family Experience by Holding Doors

“We hold doors”.

I recently heard this statement during an open house that my son and I attended. As we sat through the opening remarks and learned about the culture and expectations of the school, I thought about how bold and powerful this statement was. I wondered if this was just an attractive slogan or if it really had meaning and clout. And more importantly, how would I, or my son make that determination?

At the end of the formal presentation, the President once again stated at their school, they pride themselves on ‘holding doors”. The audience was then escorted by students for a campus tour. Not surprisingly, the students ‘held the doors’ as we walked through the buildings. The more I saw the students hold the doors for visitors, the more it resonated with me that holding doors wasn’t just about holding the door per se. Holding doors, at this school, signified pride. It denoted dignity and respect which are all the core tenets that the school spoke of that morning.

 

Holding Doors Creates Engagement

So, how did the words translate into actions? It wasn’t just by the simple act of holding a door, it was more about the students actively engaging and welcoming the visitors. When I asked my son, midway through the tour his thoughts about the school, he shared it was a ‘very cool experience’. When nudged for more insight on this, my son explained that he got the feeling that the students and faculty were authentic in welcoming him and wanted to see him succeed.

Since first impressions mean a lot, I probed him if it was the door holding in the beginning that welcomed him. My son shared it was more than just the door holding, it was the confidence and pride that the students had while holding the door was why the school impressed him.

 

Holding Doors to Improve the Patient Experience

You may be thinking, “How does this align with improving the improving the patient and family experience?” Well, does your organization hold doors? And by that question, I do not imply that you need greeters at the door. 

I am asking:

Does your organization provide a platform where your staff feels pride and confidence in all they do and in a way that can be seen and felt by others? Click To Tweet

For example, if your mission statement includes verbiage such as helping or servicing others, how does that translate into day to day operations.

In other words, if visitors need help navigating the hospital, are staff encouraged to walk patients and families to where they need to go (and talk with them during the walk). Do they walk the mission’s talk?

In order to improve patient and family experiences, we need to ‘hold doors’ with empathy, compassion, dignity, and respect for our patient and families and for each other.

Does your organization ‘hold doors’? I can help you lead your organization to have better patient experiences. Find out more here.

182 Comments

  1. GREAT post! I love how the concept of “holding doors” can translate to literally any business or organization!

  2. viagra product viagra in portland cialis and viagra

  3. A collections of anecdotes and maxims is the greatest of treasures for the man of the world for he knows how to intersperse conversation with the former in fit places and to recollect the latter on proper occasions.

  4. buy cialis online overnight delivery generic cialis overnight delivery where to buy cialis online

  5. cialis spedizione in 24 ore cialis wirkstoffmenge cialis purpose

  6. close down payday loans same day cash loans for self employed cash advance coral springs fl

  7. can you take cialis and viagra in the same day how can cialis help cialis en ucuz fiyat

  8. payday loan magnum payday loans no card verification payday loan lead buyers

  9. cash loan joondalup advance cash max loans cash loan companies online

  10. south africa payday advance pflugerville payday loans cash advance glendale

  11. Very interesting article

    free robux

  12. viagra online cheap no prescription viagra soft gel capsules cheap brand viagra

  13. difference between cialis and viagra where can you buy viagra online pharmacy ezzz viagra

  14. It’s actually a nice and useful piece of information. I’m glad that you
    simply shared this useful info with us. Please stay us informed like this.

    Thanks for sharing. 0mniartist asmr

  15. Thanks for sharing your thoughts about asmr https://0mniartist.tumblr.com. Regards 0mniartist
    asmr

  16. Ahaa, its good conversation about this piece of writing here at this weblog, I have read all that, so at this time me also commenting at this
    place. 0mniartist asmr

  17. Hi there, after reading this remarkable piece of writing i am as
    well cheerful to share my knowledge here with colleagues.

    0mniartist asmr

  18. I used to be recommended this blog by my cousin. I’m now not sure whether this submit is written by him as nobody else understand such particular about my trouble.
    You are incredible! Thanks! 0mniartist asmr

  19. A Champion bull starts from birth. Luyia.Western Kenya

  20. Excellent post. I was checking constantly this blog and I am impressed!
    Extremely useful info particularly the last part 🙂 I care
    for such information a lot. I was looking for this
    particular information for a long time. Thank you and good luck.

  21. Thanks for another informative website. The place else could I
    am getting that type of information written in such an ideal way?
    I have a mission that I am simply now running on, and I have been on the glance out for
    such info.

  22. you’re truly a just right webmaster. The site loading velocity is incredible.

    It kind of feels that you are doing any distinctive trick.
    Also, The contents are masterwork. you have performed a wonderful job in this matter!

  23. I for all time emailed this blog post page to all my friends, as if like to read
    it next my contacts will too.

  24. online viagra without subscription http://prescriptionhim.com/ – ed medicines

  25. levitra prescribing information – https://levitrahims.com/ levitra 5mg

  26. http://costpills.com – sildenafil 50 coupon Aeicy93

  27. I’ve been browsing online more than 3 hours today, yet I never found any interesting article like yours.
    It is pretty worth enough for me. In my opinion, if all
    webmasters and bloggers made good content as you did,
    the web will be much more useful than ever before.

  28. Howdy! Do you use Twitter? I’d like to follow you if that would
    be okay. I’m undoubtedly enjoying your blog and look forward to
    new updates.

  29. online viagra prescriptions https://viadrprescription.com/ australia viagra over the counter

  30. If some one desires expert view on the topic of blogging after that i propose him/her to go
    to see this webpage, Keep up the fastidious job.

  31. ivermectin on amazon http://ivermectineffects.com/# stromectol ivermectin

  32. Hello, I wish for to subscribe for this website to obtain latest
    updates, therefore where can i do it please help out.

  33. ivermectin predaj https://iwermectin.com/ is ivermectin a prescription drug

  34. What’s Going down i am new to this, I stumbled upon this
    I have found It positively helpful and it has aided me
    out loads. I’m hoping to contribute & assist different users like its aided me.
    Good job.

  35. how to use tinder , tinder website
    tinder login

  36. ivermectin dosage chart for humans http://ivermectinovercounter.com/# stromectol

  37. http://doctorkiva.com viagra without doctor prescription

  38. how to use tinder , what is tinder
    http://tinderentrar.com/

  39. scoliosis
    When someone writes an paragraph he/she maintains
    the image of a user in his/her mind that how a user can know
    it. Therefore that’s why this post is great. Thanks! scoliosis

  40. levitra over counter http://levitrair.com levitra 20 mg

  41. If the sky falls we shall catch larks.

  42. severe asthma medications http://albuterolotc.com/ where to buy ventolin for nebuliser

  43. scoliosis
    Good post. I learn something new and challenging on sites I stumbleupon everyday.

    It will always be helpful to read content from other writers and practice a little something
    from other sites. scoliosis

  44. albuterol inhaler price at walgreens https://ventolinhfaer.com copd medications list

  45. Ombiu11 zfdb04 http://canadianvolk.com safe canadian pharmacies

  46. scoliosis
    Thanks , I’ve recently been searching for info about this subject for a
    long time and yours is the best I’ve found out so far.
    But, what about the conclusion? Are you certain concerning the source?
    scoliosis

  47. dating sites
    I could not resist commenting. Exceptionally well written! free dating sites https://785days.tumblr.com/

  48. dating sites
    You really make it appear really easy with your presentation however I to find this topic to be actually
    one thing that I feel I might never understand. It seems too complex and extremely vast for me.
    I’m having a look ahead in your subsequent submit, I will try to get the
    cling of it! free dating sites

  49. Howdy! I know this is kind of off topic but I was wondering which blog platform are you
    using for this website? I’m getting fed up of WordPress
    because I’ve had issues with hackers and I’m looking at options
    for another platform. I would be awesome if you could point me in the direction of a good
    platform.

  50. Good day! This is my first comment here so I just wanted to
    give a quick shout out and tell you I truly enjoy reading your
    blog posts. Can you suggest any other blogs/websites/forums that go over the same
    topics? Thanks a lot!

  51. I am really impressed with your writing skills
    and also with the layout on your weblog. Is this a paid theme or did you customize it yourself?
    Either way keep up the excellent quality writing, it’s rare to see a great
    blog like this one nowadays.

  52. vwaetthrm keddk umpovuf tptd hwwdtvvwkbbejdl

  53. Hey there! This is my first visit to your blog!
    We are a team of volunteers and starting a new initiative in a community in the
    same niche. Your blog provided us valuable information to work on.
    You have done a marvellous job!

  54. Hi there! Do you use Twitter? I’d like to follow you if that would be ok.
    I’m absolutely enjoying your blog and look forward to new posts.

  55. Nice post. I was checking continuously this blog and I am impressed!
    Very useful information particularly the last part 🙂 I care for such info a lot.
    I was looking for this particular info for a long time.
    Thank you and good luck.

  56. Terrific post but I was wanting to know if you could
    write a litte more on this subject? I’d be very thankful if you could elaborate
    a little bit further. Cheers!

  57. I am genuinely delighted to glance at this web
    site posts which consists of plenty of valuable information, thanks
    for providing such information.

  58. This is my first time visit at here and i am truly
    pleassant to read all at single place.

  59. There is certainly a lot to know about this issue.
    I love all the points you have made.

  60. tadalafil citrate powder

    tadalafil citrate powder

  61. Happy is the bride that the sun shines on.

  62. Throw a lucky man into the sea and he will come up with a fish in his mouth.

  63. You actually make it seem so easy with your presentation but I find this matter to be actually something which I
    think I would never understand. It seems too complicated and very broad for me.
    I am looking forward for your next post, I will try to
    get the hang of it!

  64. A spoon does not know the taste of soup nor a learned fool the taste of wisdom.

  65. Great delivery. Outstanding arguments. Keep up the good work.

  66. citalopram 40mg tablets

    citalopram 40mg tablets

  67. tizanidine hcl

    tizanidine hcl

  68. wellbutrin generics

    wellbutrin generics

  69. amoxicillin 500mg price

    amoxicillin 500mg price

  70. aricept medication

    aricept medication

  71. amoxicillin 500mg capsule

    amoxicillin 500mg capsule

  72. azithromycin for cats

    azithromycin for cats

  73. side effects for cefdinir

    side effects for cefdinir

  74. cephalexin 500

    cephalexin 500

  75. clindamycin dosage

    clindamycin dosage

  76. erythromycin 250mg

    erythromycin 250mg

  77. zithromax 1g

    zithromax 1g

  78. dapoxetine without a doctor prescription

    provider food allergies okay

  79. order hydroxychloroquine from india

    turn subendocardial myocytes election

  80. women viagra pills

    women viagra pills

  81. I every time used to study article in news papers but now as I am a user of internet thus
    from now I am using net for articles, thanks to web. http://herreramedical.org/azithromycin

  82. I every time used to study article in news papers but
    now as I am a user of internet thus from now I am using net for articles,
    thanks to web. http://herreramedical.org/azithromycin

  83. Excellent post. I was checking constantly this weblog and I am impressed!

    Very helpful info particularly the remaining section 🙂 I
    care for such info much. I was looking for this particular information for
    a very lengthy time. Thanks and best of luck. http://www.deinformedvoters.org/hydroxychloroquine

  84. Excellent post. I was checking constantly this weblog and I am impressed!
    Very helpful info particularly the remaining section 🙂 I care for such info much.
    I was looking for this particular information for
    a very lengthy time. Thanks and best of luck. http://www.deinformedvoters.org/hydroxychloroquine

  85. bimatoprost mexico

    bimatoprost mexico

  86. clomid ivf protocol

    clomid ivf protocol

  87. fluconazole dosage 200 mg

    fluconazole dosage 200 mg

  88. spain hydroxychloroquine study

    title ganglion cyst dirty

  89. Write more, thats all I have to say. Literally, it seems as though you relied on the video to make your point.

    You clearly know what youre talking about, why throw away your intelligence
    on just posting videos to your weblog when you could
    be giving us something enlightening to read?

  90. Please let me know if you’re looking for a article writer for
    your weblog. You have some really great posts and
    I feel I would be a good asset. If you ever want to take some of the load off, I’d love to write some material for your blog in exchange
    for a link back to mine. Please blast me an email if interested.
    Thanks! http://hydroxychloroquined.online/

  91. Please let me know if you’re looking for a article writer for your weblog.
    You have some really great posts and I feel I would be a good asset.
    If you ever want to take some of the load off, I’d love to write some material for your blog in exchange for a
    link back to mine. Please blast me an email if interested.

    Thanks! http://hydroxychloroquined.online/

  92. Hi there, I enjoy reading through your post. I like to write a little comment to support you. https://buszcentrum.com/zithromax.htm

  93. female viagra porn online viagra australia paypal – myrtle beach viagra

  94. Piece of writing writing is also a excitement,
    if you know afterward you can write otherwise it is complicated to write.

  95. walgreens over the counter viagra 800mg viagra gold – what does viagra do

  96. Hello there! Do you know if they make any plugins to assist with Search Engine
    Optimization? I’m trying to get my blog to rank for some targeted keywords but I’m not seeing very good success.
    If you know of any please share. Cheers!

  97. Hello, just wanted to tell you, I loved this article.
    It was inspiring. Keep on posting! http://droga5.net/

  98. It is the best time to make some plans for the future and it’s time to
    be happy. I’ve read this post and if I could I wish to suggest you some interesting things or suggestions.
    Perhaps you can write next articles referring to this
    article. I wish to read even more things about it!

  99. withdrawal symptoms of lexapro lexapro memory loss

  100. walgreens premium arm blood pressure monitor with voice assist walgreens how to improve barriers to healthcare
    buy ivermectin 12 mg for humans https://ivermectinhome.com

  101. I just could not go away your web site prior to suggesting that I really enjoyed the usual information an individual provide in your visitors? Is going to be back steadily to check out new posts.

  102. Great post but I was wondering if you could write
    a litte more on this topic? I’d be very thankful if you could elaborate a little bit more.
    Bless you! http://herreramedical.org/albuterol

  103. Great post but I was wondering if you could write
    a litte more on this topic? I’d be very thankful if you could elaborate a little bit more.

    Bless you! http://herreramedical.org/albuterol

  104. priligy generic dapoxetine 60mg

    assess hydrogenation sea

  105. I know this if off topic but I’m looking into starting my own blog and was wondering what all is needed to get setup? I’m assuming having a blog like yours would cost a pretty penny? I’m not very internet smart so I’m not 100 certain. Any recommendations or advice would be greatly appreciated. Many thanks

  106. Undeniably believe that which you stated. Your favorite justification appeared to be on the web the simplest thing
    to be aware of. I say to you, I certainly get irked while people consider worries that they
    just do not know about. You managed to hit the nail upon the top
    and defined out the whole thing without having side
    effect , people could take a signal. Will probably be
    back to get more. Thanks

  107. I just couldn’t depart your site prior to suggesting that I really enjoyed the usual info a person supply for your guests? Is gonna be again steadily to check out new posts.

  108. You could certainly see your skills within the article you write.
    The arena hopes for more passionate writers like you who are not afraid
    to mention how they believe. All the time follow your heart.

  109. chericlancy.com and ivermectin tablets over counter http://ivermectiny.com ivermectin tablets for humans

  110. whoah this blog is fantastic i really like reading your articles.
    Stay up the good work! You know, lots of individuals are hunting round for this information, you could aid
    them greatly.

  111. Hi I am so delighted I found your webpage, I really found you by error, while I was searching on Digg for something
    else, Nonetheless I am here now and would just like to say many thanks for a tremendous post and
    a all round thrilling blog (I also love the theme/design), I don’t have time to read it
    all at the minute but I have saved it and also added in your RSS feeds, so when I
    have time I will be back to read more, Please do keep up the awesome job.

  112. Howdy! I know this is kinda off topic but I was wondering which blog platform are you using for this site?
    I’m getting fed up of WordPress because I’ve had issues with hackers and I’m looking
    at alternatives for another platform. I would be great if
    you could point me in the direction of a good platform.

  113. Fantastic website. Lots of useful info here.
    I’m sending it to several buddies ans additionally sharing in delicious.

    And of course, thank you on your sweat!

  114. Wow, awesome blog layout! How lengthy have you ever been running a blog for? you made running a blog glance easy. The full look of your web site is great, as neatly as the content!

  115. plaquenil directions

    derive acetabulum expression

  116. viagra generic online

    WALCOME

  117. Dosage Of Amoxicillin

  118. It’s actually a great and helpful piece of information. I am satisfied that you shared this helpful info with us. Please keep us informed like this. Thanks for sharing.

  119. Wow, amazing blog format! How lengthy have you been blogging for? you make blogging glance easy. The entire look of your web site is wonderful, as neatly as the content! firmonet

  120. Keep functioning ,impressive job! firmonet

  121. Very interesting subject , regards for putting up.

  122. This design is spectacular! You certainly know how to keep a reader amused. Between your wit and your videos, I was almost moved to start my own blog (well, almost…HaHa!) Wonderful job. I really enjoyed what you had to say, and more than that, how you presented it. Too cool!

  123. I haven’t checked in here for a while because I thought it was getting boring, but the last few posts are great quality so I guess I’ll add you back to my everyday bloglist. You deserve it my friend 🙂

  124. Wow, amazing blog layout! How long have you been blogging for? you made blogging glance easy. The whole look of your web site is excellent, as neatly as the content!

  125. sildenafil citrate 100mg

    WALCOME

  126. generic viagra online pharmacy

    WALCOME

  127. sklice capsule

    distribution endorphins which

  128. buy cheap generic cialis

    WALCOME

  129. […] buy generic cialis online […]

  130. […] cialis for sale online […]

  131. cialis tadalafil 10mg

    WALCOME

  132. […] cheap genuine levitra […]

  133. Hi there I am so happy I found your blog page, I really found you by accident, while
    I was looking on Yahoo for something else, Nonetheless
    I am here now and would just like to say thanks a lot for a remarkable post and a all round entertaining blog (I also love
    the theme/design), I don’t have time to look over it all at the minute but I have saved it and also added in your RSS feeds, so when I have time I
    will be back to read a great deal more, Please do keep up
    the excellent b. https://tadalafili.com/

  134. Hi there I am so happy I found your blog page, I really found you by accident,
    while I was looking on Yahoo for something else, Nonetheless I
    am here now and would just like to say thanks a lot for a remarkable
    post and a all round entertaining blog (I also love the theme/design), I don’t have
    time to look over it all at the minute but I have
    saved it and also added in your RSS feeds, so when I
    have time I will be back to read a great deal more, Please do keep up the excellent b. https://tadalafili.com/

Leave a Comment

Your email address will not be published. Required fields are marked *