AI is in your healthcare organization. You just need a translator.

    Healthcare professional using AI and digital technology to support patient care
    Doctors and the Virtual Medical Revolution and Technological Advances Artificial Intelligence (AI) Deep Learning for Medical Research and Future Health Technology
    Patient Experience DirectorRegional Health System

    Cheri takes messy, overwhelming information and turns it into a clear, simple roadmap. I finally understood what to do next and felt calm and confident instead of stressed.

    Nurse EducatorAcademic Medical Center

    Cheri has a rare gift for making complex healthcare and operations feel human and relatable. She explains things in plain language and real-life examples that actually stick.

    Director of Nursing OperationsCommunity Hospital

    Before working with Cheri, our team was confused and overwhelmed. She broke everything into bite-sized steps and tools we could use right away, and our confidence went through the roof.

    VP, Patient ExperienceHealth System

    Cheri doesn't just organize information; she turns it into action. She connects the dots between strategy, compliance, and patient experience so everyone understands the "why" and the "how."

    CARE EXPERIENCE LAB

    Practical Tools That Help Healthcare Leaders Improve Care, Communication & Outcomes

    Care Experience Lab is the practical resource library for healthcare leaders — free, ready-to-use toolkits and frameworks for patient experience, CAHPS, health literacy, psychological safety, and the responsible use of AI.

    Confusing &
    Overwhelming

    Complex words.
    Unclear next steps.
    More stress.

    DISCHARGE INSTRUCTIONS

    →

    Your Guide
    to Recovery

    Take Your Medications

    Take as prescribed.

    1

    Keep Your Appointments

    Go to your follow-up visit as scheduled.

    2

    Get Help

    Call us if you have questions or concerns.

    3
    ♥We’re here for you. Every step of the way.

    AI-POWERED INSIGHTS
    FOR NURSE LEADERS

    Use data and AI to support your team and drive better experiences.

    Top Patient Questions

    Medications
    Follow-up Care
    Symptoms

    Recommendations

    Action items
    Education
    Outreach

    Better Understanding.

    Better Decisions.

    Better Outcomes.

    ✓Improved Adherence

    ✓Fewer Calls

    ✓Higher Satisfaction

    Empowered Teams.

    Better Communication.

    Stronger Results.

    ✓Staff Efficiency

    ✓Better Experience Scores

    ✓Better Outcomes

    HEALTH LITERACY

    Clear. Simple. Understandable.

    PATIENT EXPERIENCE

    Designed Around People.

    RESPONSIBLE AI

    Ethical. Transparent. Impactful.

    MEASURABLE IMPACT

    Data-Informed. Outcome-Focused.

    Explore the Resource Library
    Start Here

    Find What's Most Relevant to Your Role

    Healthcare Executive

    CAHPS, experience strategy & responsible AI.

    Nurse Leader

    Psychological safety & leader rounding tools.

    Patient Experience Leader

    Journey mapping & service recovery.

    Home Health Leader

    Home Health CAHPS & discharge clarity.

    CPXP Candidate

    CPXP education & exam prep resources.

    Why Trust Care Experience Lab

    Built by a Healthcare Leader, for Healthcare Leaders

    30+ Years Healthcare Leadership

    Decades of frontline and executive experience.

    Patient Experience Certified

    CPXP-certified, experience-design expertise.

    Ethical & Responsible AI

    AI that supports people—never replaces them.

    Practical & Field-Tested

    Tools designed for busy leaders who need results.

    Cheri Clancy, MSN, MS, RN, NEA-BC, CPXP — Founder. Read her story →

    Why Care Experience Lab

    A Different Approach to Healthcare Communication

    Patient-Centered Approach

    We put patients at the center of every communication and experience.

    Health Literacy Focused

    We make complex content easier to read, understand, and act on.

    AI
    AI That Supports—Not Replaces

    We use AI responsibly to enhance workflows, content, and decision support.

    Measurable Impact

    We deliver solutions that improve understanding, engagement, and outcomes.

    Choose Your Goal

    Improve Patient Experience

    CAHPS, journey mapping, and service recovery tools to build trust and better experiences.
    Use AI Responsibly

    Governance, prompts, and frameworks to adopt AI safely and ethically in healthcare.
    Develop Healthcare Leaders

    Psychological safety, CPXP prep, and leadership tools to build capable, trusted teams.

    Featured Resource Collections

    Browse by Topic

    Improve HCAHPS AI Prompts Health Literacy Journey Mapping Psychological Safety CPXP Prep Service Recovery Communication Templates Patient Instructions Discharge & Follow-up

    Stay Connected

    Get practical healthcare resources and leadership insights, and explore the full library whenever you need a tool you can use today.

    Explore the Resource Library Let's Connect