AI is in your healthcare organization. You just need a translator.

    Healthcare professional using AI and digital technology to support patient care
    Doctors and the Virtual Medical Revolution and Technological Advances Artificial Intelligence (AI) Deep Learning for Medical Research and Future Health Technology
    Patient Experience DirectorRegional Health System

    Cheri takes messy, overwhelming information and turns it into a clear, simple roadmap. I finally understood what to do next and felt calm and confident instead of stressed.

    Nurse EducatorAcademic Medical Center

    Cheri has a rare gift for making complex healthcare and operations feel human and relatable. She explains things in plain language and real-life examples that actually stick.

    Director of Nursing OperationsCommunity Hospital

    Before working with Cheri, our team was confused and overwhelmed. She broke everything into bite-sized steps and tools we could use right away, and our confidence went through the roof.

    VP, Patient ExperienceHealth System

    Cheri doesn't just organize information; she turns it into action. She connects the dots between strategy, compliance, and patient experience so everyone understands the "why" and the "how."

    Turning Healthcare Complexity Into Clarity

    Care Experience Lab transforms complex healthcare communication - discharge instructions, medication lists, consent forms, and portal messages - into a clear, visual patient guide using responsible AI and health literacy.
    See It In ActionExplore Resources

    The Care Experience Lab Framework

    Six ways we create clarity

    Communication

    Plain language that lands

    Patient Experience

    Designed around people

    Responsible AI

    Ethical, practical AI

    Leadership

    Safe, capable teams

    Workflow Design

    Less friction, better care

    CPXP Education

    Grow the profession

    Executive Expertise

    How Care Experience Lab helps

    Advisory for Leaders

    Strategy for patient experience, communication, and operations.

    Frameworks & Toolkits

    Ready-to-use tools teams can apply immediately.

    Leadership Education

    Building psychologically safe, capable teams.

    Responsible AI Guidance

    Adopt AI safely, ethically, and practically.

    Keynotes & Workshops

    Practical sessions for healthcare audiences.

    CPXP Preparation

    Coaching toward the patient experience credential.

    Use Cases

    See complexity become clarity

    A real example — turning dense colonoscopy prep instructions into a clear, visual patient guide.

    Before: dense, text-heavy colonoscopy preparation instructions
    Before — dense, text-heavy instructions
    →
    After: clear, visual colonoscopy preparation patient guide
    After — clear, visual patient guide

    Explore this Use Case

    From the Resource Library

    Frameworks you can use today

    Responsible AI Governance Toolkit

    Adopt AI safely and ethically.

    CAHPS Leadership Toolkit

    Turn CAHPS data into better experiences.

    Health Literacy & Plain Language Toolkit

    Make complex content easy to act on.

    Explore Resources

    Book & Thought Leadership

    Communication that builds trust

    Critical Conversations in Healthcare, Third Edition by Cheri Clancy - book cover

    Third Edition · Sigma Theta Tau International

    Critical Conversations in Healthcare

    Scripts and techniques for effective interprofessional and patient communication — turning difficult conversations into clear, trusted ones. Authored by Cheri Clancy.

    Buy on AmazonView at Sigma

    About Care Experience Lab

    Meet the founder

    Cheri Clancy, MSN, MS, RN, NEA-BC, CPXP, is a nurse leader, patient experience strategist, author, educator, and healthcare communication expert. Her work focuses on helping healthcare organizations improve how people communicate, lead, teach, and build trust across complex care environments.

    She is the author of Critical Conversations in Healthcare, Third Edition, published by Sigma Theta Tau International, and has spent her career helping healthcare professionals navigate difficult conversations with clarity, empathy, and practical skill.

    Through Care Experience Lab, Cheri brings together clinical leadership, patient experience expertise, health literacy, adult education, healthcare operations, and responsible AI to help organizations turn complex information into communication patients, caregivers, staff, and leaders can understand and use.

    Read the Full Story

    Why leaders trust Cheri

    • Nurse leader with executive patient experience and healthcare operations background
    • Certified Patient Experience Professional (CPXP) and board-certified nurse executive
    • Author of Critical Conversations in Healthcare, Third Edition
    • Educator, speaker, and consultant focused on communication, leadership, and care experience

    Connect

    Let us create clarity together

    For leadership roles, advisory work, speaking, or collaboration.

    connect@careexperiencelab.com