Testimonials

"Cheri is an experienced healthcare leader. She clearly "walks the walk and talks the talk" to warrant the respect of her audience. She engages her audience with entertaining stories that are relevant to the information she is presenting. The audiences for Cheri's programs rate her as a 5 out of 5 for "would recommend this speaker for future programs." You and your audiences will be delighted to have her as a speaker!"

Nancy Edwards, MBA
Associate Director, Medical Education,
Mead Johnson Nutrition

“Cheri Clancy is a brilliant thought leader in healthcare. As a speaker, she challenges and engages her audiences and her book Critical Conversations in Healthcare is essential reading for every healthcare leader.”

Joe Tye, CEO and Head Coach of Values Coach, Inc.

“Cheri’s passion and enthusiasm is contagious! She is knowledgeable in her field and presents information that is practical and easy to apply in my daily work. Cheri engages the audience throughout the presentation, adding to the learning environment.”

Jackie Maddison, MHA, RN, Chief Nursing Officer, Kennedy Health

“Cheri is such a passionate and motivated speaker!”

ONL NJ Nurse Leader Workshop Princeton, NJ

“Cheri is an inspiring speaker and leader. She balances humor, stories and evidenced based practice throughout her presentations.”

Martin Manno, PhD, MSN, RN, ACNS-BC, CEN
Adjunct Professor Rutgers University

Interested in booking Mind Over Matter Leadership for your event?

CARE EXPERIENCE LAB

Transforming Complexity Into Clarity

We turn complex healthcare information into clear experiences — for patients, caregivers, and the people who care for them.

Confusing &
Overwhelming

Complex words.
Unclear next steps.
More stress.

DISCHARGE INSTRUCTIONS

Your Guide
to Recovery

Take Your Medications

Take as prescribed.

1

Keep Your Appointments

Go to your follow-up visit as scheduled.

2

Get Help

Call us if you have questions or concerns.

3
We’re here for you. Every step of the way.

AI-POWERED INSIGHTS
FOR NURSE LEADERS

Use data and AI to support your team and drive better experiences.

Top Patient Questions

Medications
Follow-up Care
Symptoms

Recommendations

Action items
Education
Outreach

Better Understanding.

Better Decisions.

Better Outcomes.

Improved Adherence

Fewer Calls

Higher Satisfaction

Empowered Teams.

Better Communication.

Stronger Results.

Staff Efficiency

Better Experience Scores

Better Outcomes

HEALTH LITERACY

Clear. Simple. Understandable.

PATIENT EXPERIENCE

Designed Around People.

RESPONSIBLE AI

Ethical. Transparent. Impactful.

MEASURABLE IMPACT

Data-Informed. Outcome-Focused.

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Patient-Centered Approach

We put patients at the center of every communication and experience.

Health Literacy Focused

We make complex content easier to read, understand, and act on.

AI
AI That Supports—Not Replaces

We use AI responsibly to enhance workflows, content, and decision support.

Measurable Impact

We deliver solutions that improve understanding, engagement, and outcomes.

Our Approach

A Simple Process.
Meaningful Results.

We combine clinical knowledge, health literacy science, and AI tools to help your organization communicate more effectively and improve the experiences that matter.

How We Work
1. Discover
Discover

Understand your audience, challenges, and goals.

2. Design
Design

Create clear, engaging solutions rooted in evidence and best practices.

3. Implement
Implement

Integrate into workflows with practical support.

4. Measure
Measure

Evaluate impact and refine for continuous improvement.

Solutions That Make a Difference

Explore how we help healthcare organizations improve communication, education, and experiences—at every level.

See Our Services →
Patient Experience

Improve communication and education to build understanding, trust, and better experiences.

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Health Literacy

Make content easier to read, easier to understand, and easier to act on.

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AI
AI-Safe Workflows

Use AI responsibly to enhance workflows, content, and decision support.

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Use Cases

See real-world examples of how we transform complex healthcare information into clear, usable patient resources.

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BEFORE
Dense patient instructions
AI-Assisted
AFTER
Clear infographic output

WHY CARE EXPERIENCE LAB

From Complexity
to Clarity

Healthcare information is often accurate—but difficult to understand.

Care Experience Lab helps healthcare organizations transform dense patient instructions, educational materials, staff communications, and operational content into clear, visual experiences grounded in health literacy principles and enhanced by responsible AI.

We don't replace human expertise. We use AI responsibly to make communication clearer, more accessible, and easier to follow.

30+ Years Healthcare Leadership
Health Literacy Expertise
Patient Experience Certified
Responsible AI Design

Let's create better experiences—together.

Request a Clarity Audit