Coaching & Consulting

Every presentation I provide includes tools for integrating the content into daily work and mindsets, so you will remember new skills and information when you return to work.

My presentations are consistently described as engaging, memorable and practical, whether I’m leading a team workshop or delivering a keynote to a few hundred people. My faculty positions, healthcare leadership experience, and education uniquely qualify me to speak to a variety of healthcare leadership audiences.

Consulting

Small Sample of Consulting Projects:

  • Developing and delivering a one-day leadership seminar
  • Providing education and techniques to hire right (the first time).
  • Training for the new manager on leadership best practices
  • Assessing and implementing initiatives to improve the Patient and Family Experience

Cheri will assess your organization's current performance, review historic barriers to progress and work with your leaders to cultivate and apply sustainable activities to improve the drivers of exceptional patient experiences. Cheri will assist you in integrating evidence-based solutions to help your organization:

  • Understand how expectations shape patients’ assessments of their health care experiences
  • Design systems and practices to address patient expectations, including pinpointing the areas where you have the most opportunity to meet patient expectations
  • Implement practices to manage patient expectations
  • Customize practices in response to your patients' unique expectations
Old businessman shaking hands with confident business woman at meeting.
Training neuroscience development concept as a group of cog wheels and gears shaped as human heads with information transfer as a technology brain symbol or psychology exchange success.

Coaching

Small Sample of Coaching Expectations:

  • Hold each other accountable
  • Work together toward specific outcomes
  • Amplify the client's ownership responsibility for achieving those outcomes

Coaching and consulting can often have blurred lines. In other words, organizations often hire business consultants to bring them solutions. The purpose of coaching is to help people uncover and implement their own solutions. Both coaches and consultants help you build the business you want.

Custom Coaching Package: Designing an approach tailored to your needs

Are you interested in a customized coaching package? Cheri welcomes the opportunity to learn what you're looking for, and will design a tailored approach that meets your specific needs and goals.

Interested in booking Cheri Clancy for your event?

CARE EXPERIENCE LAB

Transforming Complexity Into Clarity

We turn complex healthcare information into clear experiences — for patients, caregivers, and the people who care for them.

Confusing &
Overwhelming

Complex words.
Unclear next steps.
More stress.

DISCHARGE INSTRUCTIONS

Your Guide
to Recovery

Take Your Medications

Take as prescribed.

1

Keep Your Appointments

Go to your follow-up visit as scheduled.

2

Get Help

Call us if you have questions or concerns.

3
We’re here for you. Every step of the way.

AI-POWERED INSIGHTS
FOR NURSE LEADERS

Use data and AI to support your team and drive better experiences.

Top Patient Questions

Medications
Follow-up Care
Symptoms

Recommendations

Action items
Education
Outreach

Better Understanding.

Better Decisions.

Better Outcomes.

Improved Adherence

Fewer Calls

Higher Satisfaction

Empowered Teams.

Better Communication.

Stronger Results.

Staff Efficiency

Better Experience Scores

Better Outcomes

HEALTH LITERACY

Clear. Simple. Understandable.

PATIENT EXPERIENCE

Designed Around People.

RESPONSIBLE AI

Ethical. Transparent. Impactful.

MEASURABLE IMPACT

Data-Informed. Outcome-Focused.

Request a Clarity Audit
Patient-Centered Approach

We put patients at the center of every communication and experience.

Health Literacy Focused

We make complex content easier to read, understand, and act on.

AI
AI That Supports—Not Replaces

We use AI responsibly to enhance workflows, content, and decision support.

Measurable Impact

We deliver solutions that improve understanding, engagement, and outcomes.

Our Approach

A Simple Process.
Meaningful Results.

We combine clinical knowledge, health literacy science, and AI tools to help your organization communicate more effectively and improve the experiences that matter.

How We Work
1. Discover
Discover

Understand your audience, challenges, and goals.

2. Design
Design

Create clear, engaging solutions rooted in evidence and best practices.

3. Implement
Implement

Integrate into workflows with practical support.

4. Measure
Measure

Evaluate impact and refine for continuous improvement.

Solutions That Make a Difference

Explore how we help healthcare organizations improve communication, education, and experiences—at every level.

See Our Services →
Patient Experience

Improve communication and education to build understanding, trust, and better experiences.

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Health Literacy

Make content easier to read, easier to understand, and easier to act on.

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AI
AI-Safe Workflows

Use AI responsibly to enhance workflows, content, and decision support.

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Use Cases

See real-world examples of how we transform complex healthcare information into clear, usable patient resources.

View Use Cases →
BEFORE
Dense patient instructions
AI-Assisted
AFTER
Clear infographic output

WHY CARE EXPERIENCE LAB

From Complexity
to Clarity

Healthcare information is often accurate—but difficult to understand.

Care Experience Lab helps healthcare organizations transform dense patient instructions, educational materials, staff communications, and operational content into clear, visual experiences grounded in health literacy principles and enhanced by responsible AI.

We don't replace human expertise. We use AI responsibly to make communication clearer, more accessible, and easier to follow.

30+ Years Healthcare Leadership
Health Literacy Expertise
Patient Experience Certified
Responsible AI Design

Let's create better experiences—together.

Request a Clarity Audit