Coaching & Consulting

Every presentation I provide includes tools for integrating the content into daily work and mindsets, so you will remember new skills and information when you return to work.

My presentations are consistently described as engaging, memorable and practical, whether I’m leading a team workshop or delivering a keynote to a few hundred people. My faculty positions, healthcare leadership experience, and education uniquely qualify me to speak to a variety of healthcare leadership audiences.

Consulting

Small Sample of Consulting Projects:

  • Developing and delivering a one-day leadership seminar
  • Providing education and techniques to hire right (the first time).
  • Training for the new manager on leadership best practices
  • Assessing and implementing initiatives to improve the Patient and Family Experience

Cheri will assess your organization's current performance, review historic barriers to progress and work with your leaders to cultivate and apply sustainable activities to improve the drivers of exceptional patient experiences. Cheri will assist you in integrating evidence-based solutions to help your organization:

  • Understand how expectations shape patients’ assessments of their health care experiences
  • Design systems and practices to address patient expectations, including pinpointing the areas where you have the most opportunity to meet patient expectations
  • Implement practices to manage patient expectations
  • Customize practices in response to your patients' unique expectations
Old businessman shaking hands with confident business woman at meeting.
Training neuroscience development concept as a group of cog wheels and gears shaped as human heads with information transfer as a technology brain symbol or psychology exchange success.

Coaching

Small Sample of Coaching Expectations:

  • Hold each other accountable
  • Work together toward specific outcomes
  • Amplify the client's ownership responsibility for achieving those outcomes

Coaching and consulting can often have blurred lines. In other words, organizations often hire business consultants to bring them solutions. The purpose of coaching is to help people uncover and implement their own solutions. Both coaches and consultants help you build the business you want.

Custom Coaching Package: Designing an approach tailored to your needs

Are you interested in a customized coaching package? Cheri welcomes the opportunity to learn what you're looking for, and will design a tailored approach that meets your specific needs and goals.

Interested in booking Cheri Clancy for your event?

The Care Experience Lab Framework

Six ways we create clarity

Communication

Plain language that lands

Patient Experience

Designed around people

Responsible AI

Ethical, practical AI

Leadership

Safe, capable teams

Workflow Design

Less friction, better care

CPXP Education

Grow the profession

Executive Expertise

How Care Experience Lab helps

Advisory for Leaders

Strategy for patient experience, communication, and operations.

Frameworks & Toolkits

Ready-to-use tools teams can apply immediately.

Leadership Education

Building psychologically safe, capable teams.

Responsible AI Guidance

Adopt AI safely, ethically, and practically.

Keynotes & Workshops

Practical sessions for healthcare audiences.

CPXP Preparation

Coaching toward the patient experience credential.

Use Cases

See complexity become clarity

A real example — turning dense colonoscopy prep instructions into a clear, visual patient guide.

Before: dense, text-heavy colonoscopy preparation instructions
Before — dense, text-heavy instructions
After: clear, visual colonoscopy preparation patient guide
After — clear, visual patient guide

Explore this Use Case

From the Resource Library

Frameworks you can use today

Responsible AI Governance Toolkit

Adopt AI safely and ethically.

CAHPS Leadership Toolkit

Turn CAHPS data into better experiences.

Health Literacy & Plain Language Toolkit

Make complex content easy to act on.

Explore Resources

Book & Thought Leadership

Communication that builds trust

Critical Conversations in Healthcare, Third Edition by Cheri Clancy - book cover

Third Edition · Sigma Theta Tau International

Critical Conversations in Healthcare

Scripts and techniques for effective interprofessional and patient communication — turning difficult conversations into clear, trusted ones. Authored by Cheri Clancy.

About Care Experience Lab

Meet the founder

Cheri Clancy, MSN, MS, RN, NEA-BC, CPXP, is a nurse leader, patient experience strategist, author, educator, and healthcare communication expert. Her work focuses on helping healthcare organizations improve how people communicate, lead, teach, and build trust across complex care environments.

She is the author of Critical Conversations in Healthcare, Third Edition, published by Sigma Theta Tau International, and has spent her career helping healthcare professionals navigate difficult conversations with clarity, empathy, and practical skill.

Through Care Experience Lab, Cheri brings together clinical leadership, patient experience expertise, health literacy, adult education, healthcare operations, and responsible AI to help organizations turn complex information into communication patients, caregivers, staff, and leaders can understand and use.

Read the Full Story

Why leaders trust Cheri

  • Nurse leader with executive patient experience and healthcare operations background
  • Certified Patient Experience Professional (CPXP) and board-certified nurse executive
  • Author of Critical Conversations in Healthcare, Third Edition
  • Educator, speaker, and consultant focused on communication, leadership, and care experience