TRANSFORMING THE PATIENT EXPERIENCE
According to research, the patient experience is one of the top three priorities of hospital leaders. A patient-focused culture results in higher clinical quality and efficiency, a safer patient environment, higher levels of employee engagement, and improved financial results. This presentation provides health care professionals with tangible tools and a roadmap for integration of new practices into existing processes.
- Understand what matters most to patients and their families.
- Learn proven activities and initiatives that will transform your patient and family interactions.
FORMAT: This program is offered in one hour, four hour (half day) and six hour (full day) seminars.