8 Effective Ways to Handle Angry Patients and Families

Angry Patients and Families

Being sick, experiencing pain, or waiting for a test or procedure can lead to angry patients and families.  Many nurses and healthcare teams struggle with how to effectively handle angry patients and families.  This can lead to ineffective communication, a disruptive workplace and safety issues. Here are 8 effective ways to handle angry patients and…

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Leader rounding on patients: 7 reasons to STOP

leader rounding on patients

In the healthcare sector, leader rounding on patients is considered to be a patient experience best practice initiative. Studies support this is one of the most effective ways to improve HCAHPS scores.  Leader rounding on patients embeds a patient-centered culture across the organization, increases employee morale, advances patient safety outcomes, and increases productivity and financial…

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The 3 Mindsets and Why They Matter to Your Employees

mindset

We are told as children, “you can do anything you put your mind to.” Is this statement true? The truth behind the mindset of an individual is interesting. This article will discuss the three types of mindsets, steps to evaluating your own mindset, and how to change your employees’ mindsets. Mindset – What is it?…

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How Happy People Stay Happy – 4 Tips You Can Try Today!

Happy People Stay Happy

Studies show being happy  is more important to people than personal wins, like money or the meaning of life. Part of being happy is how you feel, the rest is how you show expectations and accepting what you cannot change. Happiness is a feeling of showing pleasure or contentment. The questions arise, how can you…

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Stress – The Silent Killer – Here’s How to Reduce Stress at Work

stress at work

Stress is the silent killer of many people in the workforce. Research shows that stressful jobs decrease life expectancy. Physical signs of stress that people experience, like upset stomach and headaches, create an unhealthy way of living. We need to reduce stress. So, how do you reduce stress? You can’t. Stress will come and go…

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4 Must-Have Qualities That Engaged Teams Display In Healthcare

4 Must-Have Qualities That Engaged Teams Display In Healthcare

Have you ever noticed that some teams are engaged, work incredibly well together, whereas others struggle? Putting a group of people together and telling them to become an amazing, engaged team isn’t an overnight success. Many times we notice some people working harder than others. Sixty percent of employees report that work causes significant amounts…

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