Book by Cheri Clancy
Critical Conversations in Healthcare
Third Edition · Scripts & Techniques for Effective Interprofessional & Patient Communication
Now in its fully revised third edition, Critical Conversations in Healthcare by Cheri Clancy, MSN, MS, RN, NEA-BC, CPXP is the go-to communication guide for every healthcare professional — from new nurses at the bedside to CEOs of major healthcare facilities.
This bestselling resource helps you:
- ✓Communicate mindfully and interpret body language
- ✓Develop a growth mind-set that elevates your practice
- ✓Work effectively with frustrated families, angry physicians, and uncooperative colleagues
- ✓Deal confidently with gossip, harassment, and other tough topics
- ✓Address workloads, management styles, and tricky subjects with ease
- ✓Improve the patient experience and overcome conversation traps
Published June 4, 2024 | Sigma Theta Tau International | ISBN: 978-1646481934