Critical Conversations in Healthcare, Third Edition

Now in its fully revised third edition, Critical Conversations in Healthcare by Cheri Clancy, MSN, MS, RN, NEA-BC, CPXP is the go-to communication guide for every healthcare professional — from new nurses at the bedside to CEOs of major healthcare facilities.

Packed with do's and don'ts, reflective questions, and practical tools, this bestselling resource will help you:

• Communicate mindfully and interpret body language
• Develop a growth mind-set that elevates your practice
• Work effectively with frustrated families, angry physicians, and uncooperative colleagues
• Deal confidently with gossip, harassment, and other tough topics
• Address workloads, management styles, and tricky subjects with ease
• Improve the patient experience and overcome conversation traps

Published June 4, 2024 | Sigma Theta Tau International | ISBN: 978-1646481934