A focused, expert review of your most important healthcare communication — and a clear roadmap to make it work for patients and staff.
Who it’s for
Healthcare executives, chief nursing officers, patient experience leaders, directors of quality, ambulatory leaders, and physician practice leaders who know their communication could be clearer — and want an expert eye to show them where, and what to do about it.
What’s included
- A structured review of your selected materials — patient instructions, education, staff or operational communication — against health literacy and patient experience best practices.
- Identification of the highest-risk clarity gaps that drive confusion, repeat calls, and missed steps.
- A prioritized set of recommendations, ranked by impact and effort, that you can act on immediately.
- Guidance on where responsible AI can safely accelerate the work — without replacing clinical judgment.
- A concise written summary and a live walkthrough session.
How it works
- Share — You send the materials you’d like reviewed.
- Review — We assess them against evidence-based standards.
- Roadmap — You receive prioritized recommendations and a walkthrough.
Why Care Experience Lab
Led by Cheri Clancy, MSN, MS, RN, NEA-BC, CPXP — a nurse executive and certified patient experience professional with 30+ years in healthcare leadership. This is clinical and operational expertise grounded in health literacy science, not generic copywriting.
