Free practical tools for improving the human experience of healthcare. Browse by Lab, topic, or resource type — or search for exactly what you need. Not sure where to begin? Jump to Start Here below for role-based recommendations, or explore a Featured Collection.
Start Here
New to the library? Pick the path that fits your role for a short, high-impact starting set. Every link below goes to a free, ready-to-use resource.
Healthcare Executives
Set strategy and governance across experience and AI.
Nurse Leaders
Practical tools you can use on the unit this week.
Patient Experience Leaders
Build, measure, and improve the experience program.
Home Health Leaders
Improve CAHPS and communication across home-based care.
CPXP Candidates
Prepare for certification and apply it in practice.
Find a resource
Search practical tools, templates, guides, and worksheets across all Labs.
Featured Resources
Editor’s picksAI for Healthcare Leaders
A practical orientation to using AI responsibly to support communication, workflows, and decision support — keeping clinical judgment at the center.
AI Prompt Library for Healthcare Leaders
25 copy-and-paste prompts that help healthcare leaders use generative AI safely and responsibly across communication, patient education, health literacy, CAHPS, complaints, rounding, coaching, psychological safety, meetings, policy, and workflow —…
CPXP Education & Exam Prep
Preparation support and a study roadmap for the Certified Patient Experience Professional credential, plus professional development pathways.
New Resources
Recently addedService Recovery & Patient Complaint Resolution Toolkit
A complete system for compassionate, consistent service recovery: a four-step framework, leader and frontline scripts, complaint response templates, an escalation tree, documentation and follow-up tools, trend analysis, a dashboard, coaching…
Healthcare Communication Clarity Assessment
A scored 50-question self-assessment across 10 categories that helps healthcare leaders evaluate how clear, usable, and patient-centered their communication is — and turn results into a focused 90-day improvement plan.
AI Prompt Library for Healthcare Leaders
25 copy-and-paste prompts that help healthcare leaders use generative AI safely and responsibly across communication, patient education, health literacy, CAHPS, complaints, rounding, coaching, psychological safety, meetings, policy, and workflow —…
Featured Resource Collections
Curated sets of existing resources grouped around a goal. Work through a collection to build capability step by step.
Responsible AI Starter Collection
Adopt AI in healthcare safely — from orientation to governance to practical prompts.
Patient Experience Leadership Collection
The core toolkit for leading patient experience: CAHPS, rounding, journey mapping, and service recovery.
Communication Excellence Collection
Make every patient interaction clearer and more human.
New Leader Collection
A practical starting set for leaders new to the patient-experience role.
CPXP Collection
Study for certification and connect it to real-world leadership tools.
Browse by Lab
7 focus areasResponsible AI in Healthcare
Practical, safe ways to use AI to improve communication and workflows — with clinical judgment at the center.
Patient & Family Communication
Plain-language templates and tools that make instructions and education easier to read, understand, and act on.
Patient Experience & CAHPS
Tools to understand and improve HCAHPS and Home Health CAHPS, rounding, and service recovery.
CPXP Certification Resources
Study roadmaps and preparation support for the Certified Patient Experience Professional credential.
Psychological Safety & Leadership
Worksheets and team tools — anchored in Critical Conversations in Healthcare — to build trust and a speak-up culture.
Experience Design
Journey mapping, service blueprinting, voice of patient, personas, and co-design frameworks.
Healthcare Workflows & Practical Tools
Ready-to-use toolkits and workflow tools that help teams put better practices into action.
