Practical Tools for Clearer Healthcare Experiences
Free, ready-to-use tools for healthcare leaders, patient experience professionals, educators, and clinical teams. Search the library or choose a focus area to get started.
GI Patient Education Toolkit
See the Care Experience Lab methodology in action — dense colonoscopy prep instructions redesigned into a clear, visual patient guide. This is the proof of concept for everything in this library.
Toolkit
GI Patient Education Toolkit
Turn dense colonoscopy prep instructions into clear, visual, patient-friendly guides — timeline, shopping checklist, and clear-liquid guide.
Article
Healthcare Communication Transformation
How health-literacy science turns accurate-but-confusing materials into clear, accessible experiences patients can understand and act on.
Toolkit
Health Literacy & Plain Language Transformation Toolkit
A practical toolkit for turning dense healthcare materials into plain-language content patients can read, understand, and use.
Toolkit
Healthcare Communication Clarity Assessment
A scored 50-question self-assessment across 10 categories that helps leaders evaluate communication clarity and build a 90-day improvement plan.
Toolkit
Service Recovery & Patient Complaint Resolution Toolkit
A complete system for compassionate, consistent service recovery — a four-step framework, scripts, escalation tree, and coaching tools.
Toolkit
Hospital & Home Health CAHPS Leadership Toolkit
A practical implementation toolkit to help leaders improve Hospital and Home Health CAHPS scores through rounding, communication, and service recovery.
Toolkit
Patient Journey Mapping & Experience Design Toolkit
Systematically understand, visualize, and improve the patient journey using journey mapping and experience design methods.
Quick Win
Leader Rounding Question Cards
A printable, carry-with-you reference of the most effective questions to ask during patient and staff rounding.
Toolkit
Psychological Safety Leader Toolkit
Practical tools to help healthcare leaders build trust and a speak-up culture, anchored in Critical Conversations in Healthcare.
Study Roadmap
CPXP Education & Exam Prep
Preparation support and a study roadmap for the Certified Patient Experience Professional credential, plus professional development pathways.
Guide
AI for Healthcare Leaders
A practical orientation to using AI responsibly to support communication, workflows, and decision support — keeping clinical judgment at the center.
Toolkit
Responsible AI Governance Toolkit for Healthcare Leaders
A practical, editable governance system for safely adopting AI across healthcare operations, communication, and decision support.
Prompt Library
AI Prompt Library for Healthcare Leaders
25 copy-and-paste prompts that help leaders use generative AI safely across communication, education, CAHPS, complaints, and rounding.
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