Resource Library

Resource Library

Free practical tools for improving the human experience of healthcare. Browse by Lab, topic, or resource type — or search for exactly what you need.

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Search practical tools, templates, guides, and worksheets across all Labs.

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7 focus areas

Responsible AI in Healthcare

Practical, safe ways to use AI to improve communication and workflows — with clinical judgment at the center.

Patient & Family Communication

Plain-language templates and tools that make instructions and education easier to read, understand, and act on.

Patient Experience & CAHPS

Tools to understand and improve HCAHPS and Home Health CAHPS, rounding, and service recovery.

CPXP Certification Resources

Study roadmaps and preparation support for the Certified Patient Experience Professional credential.

Psychological Safety & Leadership

Worksheets and team tools — anchored in Critical Conversations in Healthcare — to build trust and a speak-up culture.

Experience Design

Journey mapping, service blueprinting, voice of patient, personas, and co-design frameworks.

Healthcare Workflows & Practical Tools

Ready-to-use toolkits and workflow tools that help teams put better practices into action.

Browse by Topic

Problems we solve
Improve HCAHPSPatient InstructionsAI PromptsCPXP PrepPsychological SafetyCommunication TemplatesJourney MappingHealth LiteracyService RecoveryDischarge & Follow-up

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Formats
ToolkitTemplateGuideWorksheetChecklistArticleStudy RoadmapInfographicFramework

CARE EXPERIENCE LAB

Transforming Complexity Into Clarity

A practical resource center for the human experience of healthcare — with free tools across responsible AI, patient & family communication, patient experience and CAHPS, CPXP, psychological safety and leadership, experience design, and everyday workflows.

Confusing &
Overwhelming

Complex words.
Unclear next steps.
More stress.

DISCHARGE INSTRUCTIONS

→

Your Guide
to Recovery

Take Your Medications

Take as prescribed.

1

Keep Your Appointments

Go to your follow-up visit as scheduled.

2

Get Help

Call us if you have questions or concerns.

3
♥We’re here for you. Every step of the way.

AI-POWERED INSIGHTS
FOR NURSE LEADERS

Use data and AI to support your team and drive better experiences.

Top Patient Questions

Medications
Follow-up Care
Symptoms

Recommendations

Action items
Education
Outreach

Better Understanding.

Better Decisions.

Better Outcomes.

✓Improved Adherence

✓Fewer Calls

✓Higher Satisfaction

Empowered Teams.

Better Communication.

Stronger Results.

✓Staff Efficiency

✓Better Experience Scores

✓Better Outcomes

HEALTH LITERACY

Clear. Simple. Understandable.

PATIENT EXPERIENCE

Designed Around People.

RESPONSIBLE AI

Ethical. Transparent. Impactful.

MEASURABLE IMPACT

Data-Informed. Outcome-Focused.

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Patient-Centered Approach

We put patients at the center of every communication and experience.

Health Literacy Focused

We make complex content easier to read, understand, and act on.

AI
AI That Supports—Not Replaces

We use AI responsibly to enhance workflows, content, and decision support.

Measurable Impact

We deliver solutions that improve understanding, engagement, and outcomes.

Our Approach

A Simple Process.
Meaningful Results.

We combine clinical knowledge, health literacy science, and AI tools to help your organization communicate more effectively and improve the experiences that matter.

How We Work
1. Discover
Discover

Understand your audience, challenges, and goals.

2. Design
Design

Create clear, engaging solutions rooted in evidence and best practices.

3. Implement
Implement

Integrate into workflows with practical support.

4. Measure
Measure

Evaluate impact and refine for continuous improvement.

Services

Solutions That Make a Difference

Explore how we help healthcare organizations improve communication, education, and experiences—at every level.

See Our Services →
Patient Experience

Improve communication and education to build understanding, trust, and better experiences.

Learn More →
Health Literacy

Make content easier to read, easier to understand, and easier to act on.

Learn More →
AI
AI-Safe Workflows

Use AI responsibly to enhance workflows, content, and decision support.

Learn More →
Use Cases

See real-world examples of how we transform complex healthcare information into clear, usable patient resources.

View Use Cases →
BEFORE
Dense patient instructions
AI-Assisted
AFTER
Clear infographic output

WHY CARE EXPERIENCE LAB

From Complexity
to Clarity

Healthcare information is often accurate—but difficult to understand.

Care Experience Lab helps healthcare organizations transform dense patient instructions, educational materials, staff communications, and operational content into clear, visual experiences grounded in health literacy principles and enhanced by responsible AI.

We don't replace human expertise. We use AI responsibly to make communication clearer, more accessible, and easier to follow.

Cheri Clancy, MSN, MS, RN, NEA-BC, CPXP
Founder, Care Experience Lab
30+ Years Healthcare Leadership
Health Literacy Expertise
Patient Experience Certified
Responsible AI Design

Let's create better experiences—together.

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