CPXP Education & Professional Development

We help patient experience professionals and teams build the knowledge and credentials that advance their careers and strengthen their organizations — including preparation for the Certified Patient Experience Professional (CPXP) credential.

What this includes

  • CPXP exam preparation and study support
  • Professional development for patient experience and nursing leaders
  • Team workshops on communication, health literacy, and patient experience
  • Speaking and education for conferences and leadership programs

Who it’s for

Patient experience leaders, nurse leaders, and teams pursuing the CPXP credential or investing in their professional growth.

Start with a Communication Clarity Audit

The fastest way to see this work in action is a Communication Clarity Audit — a focused review of your most important materials, with prioritized, evidence-based recommendations you can act on right away. Request your Clarity Audit.

Care Experience Lab — Transforming complexity into clarity. We turn complex healthcare information into clear experiences for patients, caregivers, and the people who care for them. Better understanding, better decisions, better outcomes.
Request a Clarity Audit
Patient-Centered Approach

We put patients at the center of every communication and experience.

Health Literacy Focused

We make complex content easier to read, understand, and act on.

AI
AI That Supports—Not Replaces

We use AI responsibly to enhance workflows, content, and decision support.

Measurable Impact

We deliver solutions that improve understanding, engagement, and outcomes.

Our Approach

A Simple Process.
Meaningful Results.

We combine clinical knowledge, health literacy science, and AI tools to help your organization communicate more effectively and improve the experiences that matter.

How We Work
1. Discover
Discover

Understand your audience, challenges, and goals.

2. Design
Design

Create clear, engaging solutions rooted in evidence and best practices.

3. Implement
Implement

Integrate into workflows with practical support.

4. Measure
Measure

Evaluate impact and refine for continuous improvement.

Services

Solutions That Make a Difference

Explore how we help healthcare organizations improve communication, education, and experiences—at every level.

See Our Services →
Patient Experience

Improve communication and education to build understanding, trust, and better experiences.

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Health Literacy

Make content easier to read, easier to understand, and easier to act on.

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AI
AI-Safe Workflows

Use AI responsibly to enhance workflows, content, and decision support.

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Use Cases

See real-world examples of transformation, including our GI Patient Education Toolkit.

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BEFORE
Dense patient instructions
AI-Assisted
AFTER
Clear infographic output

WHY CARE EXPERIENCE LAB

From Complexity
to Clarity

Healthcare information is often accurate—but difficult to understand.

Care Experience Lab helps healthcare organizations transform dense patient instructions, educational materials, staff communications, and operational content into clear, visual experiences grounded in health literacy principles and enhanced by responsible AI.

We don't replace human expertise. We use AI responsibly to make communication clearer, more accessible, and easier to follow.

Cheri Clancy, MSN, MS, RN, NEA-BC, CPXP
Founder, Care Experience Lab
30+ Years Healthcare Leadership
Health Literacy Expertise
Patient Experience Certified
Responsible AI Design

Let's create better experiences—together.

Request a Clarity Audit