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Use of This Website

The content on this site is provided for general informational and educational purposes related to healthcare experience, patient and family communication, and professional development. It does not constitute medical, legal, or professional advice, and should not be relied upon as a substitute for guidance from a qualified professional.

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Changes to These Terms

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Contact

Questions about these terms can be sent to connect@careexperiencelab.com.

Turning Healthcare Complexity Into Clarity

Care Experience Lab transforms complex healthcare communication - discharge instructions, medication lists, consent forms, and portal messages - into a clear, visual patient guide using responsible AI and health literacy.
See It In ActionExplore Resources

The Care Experience Lab Framework

Six ways we create clarity

Communication

Plain language that lands

Patient Experience

Designed around people

Responsible AI

Ethical, practical AI

Leadership

Safe, capable teams

Workflow Design

Less friction, better care

CPXP Education

Grow the profession

Executive Expertise

How Care Experience Lab helps

Advisory for Leaders

Strategy for patient experience, communication, and operations.

Frameworks & Toolkits

Ready-to-use tools teams can apply immediately.

Leadership Education

Building psychologically safe, capable teams.

Responsible AI Guidance

Adopt AI safely, ethically, and practically.

Keynotes & Workshops

Practical sessions for healthcare audiences.

CPXP Preparation

Coaching toward the patient experience credential.

Use Cases

See complexity become clarity

A real example — turning dense colonoscopy prep instructions into a clear, visual patient guide.

Before: dense, text-heavy colonoscopy preparation instructions
Before — dense, text-heavy instructions
→
After: clear, visual colonoscopy preparation patient guide
After — clear, visual patient guide

Explore this Use Case

From the Resource Library

Frameworks you can use today

Responsible AI Governance Toolkit

Adopt AI safely and ethically.

CAHPS Leadership Toolkit

Turn CAHPS data into better experiences.

Health Literacy & Plain Language Toolkit

Make complex content easy to act on.

Explore Resources

Book & Thought Leadership

Communication that builds trust

Critical Conversations in Healthcare, Third Edition by Cheri Clancy - book cover

Third Edition · Sigma Theta Tau International

Critical Conversations in Healthcare

Scripts and techniques for effective interprofessional and patient communication — turning difficult conversations into clear, trusted ones. Authored by Cheri Clancy.

Buy on AmazonView at Sigma

About Care Experience Lab

Meet the founder

Cheri Clancy, MSN, MS, RN, NEA-BC, CPXP, is a nurse leader, patient experience strategist, author, educator, and healthcare communication expert. Her work focuses on helping healthcare organizations improve how people communicate, lead, teach, and build trust across complex care environments.

She is the author of Critical Conversations in Healthcare, Third Edition, published by Sigma Theta Tau International, and has spent her career helping healthcare professionals navigate difficult conversations with clarity, empathy, and practical skill.

Through Care Experience Lab, Cheri brings together clinical leadership, patient experience expertise, health literacy, adult education, healthcare operations, and responsible AI to help organizations turn complex information into communication patients, caregivers, staff, and leaders can understand and use.

Read the Full Story

Why leaders trust Cheri

  • Nurse leader with executive patient experience and healthcare operations background
  • Certified Patient Experience Professional (CPXP) and board-certified nurse executive
  • Author of Critical Conversations in Healthcare, Third Edition
  • Educator, speaker, and consultant focused on communication, leadership, and care experience

Connect

Let us create clarity together

For leadership roles, advisory work, speaking, or collaboration.

connect@careexperiencelab.com