Communication Clarity
We help healthcare organizations turn complex patient, caregiver, and staff communication into clear, human experiences — grounded in health literacy science, patient experience expertise, and operational reality.
The Problem We Solve
Healthcare information is often accurate and still difficult to understand. That gap drives confusion, repeat phone calls, missed steps, and a patient experience that doesn’t reflect the quality of care behind it. We close that gap.
What This Includes
Instruction & Materials Redesign
Review and redesign of patient-facing instructions, education, and forms against health literacy best practices.
Clarity Standards & Templates
Reusable clarity standards and templates your teams can apply consistently across departments.
Staff & Leadership Communication
Communication practices that reduce friction and rework across clinical and leadership teams.
Measuring Impact
Practical guidance on measuring the impact of clearer communication on outcomes and experience.
Patient & Caregiver Education
Materials designed around how patients and caregivers actually read, understand, and act — not just clinical accuracy.
Health Literacy & Plain Language
Teach-back, plain language, and visual communication practices grounded in health literacy science.
GI Patient Education
Patients and caregivers are often given complex preparation instructions, fragmented handouts, medical terminology, and multiple steps without a clear visual journey. This creates avoidable confusion, anxiety, missed steps, poor preparation, cancellations, repeat procedures, and extra work for clinical teams.
The GI Patient Education Toolkit was developed to demonstrate how complex healthcare instructions can be transformed into clear, visual, practical guidance that reduces the effort required to understand — turning complex healthcare information into experiences patients can understand.
The Methodology in Practice
Communication Clarity is the umbrella methodology. These resources put it to work.
GI Patient Education Toolkit
The flagship demonstration — dense clinical prep instructions redesigned into a clear visual patient journey.
View the Toolkit →Health Literacy & Plain Language Transformation Toolkit
Plain language checklists, a teach-back implementation guide, staff education tools, and a 30/60/90-day roadmap.
View Resource →Healthcare Communication Clarity Assessment
A scored self-assessment to see how clear your organization’s communication is today.
View Resource →Who It’s For
Healthcare executives, chief nursing officers, patient experience leaders, directors of quality, ambulatory leaders, and physician practice leaders responsible for how their organization communicates.
Why Care Experience Lab
Cheri Clancy, MSN, MS, RN, NEA-BC, CPXP, is a nurse executive, certified patient experience professional, author, and speaker with more than 30 years in healthcare leadership. She has served as Assistant Vice President of Patient Experience for a three-hospital health system and as a professor of leadership at Rutgers University.
Start with a Communication Clarity Audit
The fastest way to see this work in action is a Communication Clarity Audit — a focused review of your most important materials, with prioritized, evidence-based recommendations you can act on right away.
Request Your Clarity Audit