Cheri Clancy & Associates, LLC
Harnessing the Power of Empathy
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During a large corporate meeting, a Patient Experience (PX) leader dropped his head as he presented the downward trend of patient experiences scores in the quietness of the hospital environment domain. He felt embarrassed and frustrated because the scores did not justify the cost of a pricey quietness tracker. He also spent an exhaustive amount …
Last month, I wrote an article on 7 reasons why you should stop leader rounding on patients. Although there is a vast amount of studies and evidenced based articles citing the benefits of leader rounding on patients, I wanted to bring awareness to the importance of training and educating leaders on how to conduct a …
In the healthcare sector, leader rounding on patients is considered to be a patient experience best practice initiative. Studies support this is one of the most effective ways to improve HCAHPS scores. Leader rounding on patients embeds a patient-centered culture across the organization, increases employee morale, advances patient safety outcomes, and increases productivity and financial …