Leadership & Culture
Leader rounding, psychological safety, and accountability practices that connect everyday leadership behavior directly to patient experience outcomes — grounded in 30+ years of nursing and healthcare leadership.
What This Covers
Leader Rounding
A printable, carry-with-you reference of the most effective questions to ask during leadership rounding with patients, families, nurses, physicians, and teams.
Leader Rounding Question Cards →Psychological Safety
Practical tools to help healthcare leaders create environments where staff feel safe to speak up, ask questions, report concerns, and learn from mistakes.
Psychological Safety Leader Toolkit →Accountability for Experience Outcomes
CAHPS scores are a direct reflection of leadership — they move when leaders consistently set expectations and follow through on the drivers behind them.
Hospital & Home Health CAHPS Leadership Toolkit →Speaking, Coaching & Consulting
Leadership seminars, new-manager training, hiring practices, and patient experience improvement initiatives delivered directly to healthcare teams and organizations.
Coaching & Consulting →Critical Conversations in Healthcare
Cheri Clancy’s book, published with Sigma Theta Tau, the International Honor Society of Nursing, on navigating the difficult conversations healthcare leaders face.
View the Book →Communication Foundation
Leadership culture depends on clear communication. See how the same method applies to patient- and staff-facing materials organization-wide.
Communication Clarity →Why Care Experience Lab
Cheri Clancy, MSN, MS, RN, NEA-BC, CPXP, is a nurse executive, certified patient experience professional, author, and speaker with more than 30 years in healthcare leadership. She has served as Assistant Vice President of Patient Experience for a three-hospital health system and as a professor of leadership at Rutgers University. Her leadership, communication, and emotional-intelligence work is not legacy material — it is the intellectual foundation of Care Experience Lab.
Ready to strengthen leadership and culture on your team?
Start with a Communication Clarity Audit, or book Cheri directly for a leadership seminar, workshop, or keynote.
Request Your Clarity Audit