Where Complex Healthcare Information Becomes Clear
Care Experience Lab applies one method — grounded in health literacy science, patient experience expertise, and responsible AI — across patient education, communication, experience design, leadership, and healthcare AI adoption. Explore how it plays out in practice.
Flagship Use Case
The GI Patient Education Toolkit is the clearest proof of concept for the Care Experience Lab method.
GI Patient Education: From Dense Instructions to Visual Guides
Standard colonoscopy prep instructions are written above a 10th-grade reading level and are misunderstood by roughly 73% of patients. Care Experience Lab redesigned the same clinical content into a visual day-by-day timeline, shopping checklist, clear-liquid guide, and split-dose instructions — patients following visual instructions are 2–3x more likely to complete prep correctly.
View the GI Patient Education Toolkit →Use Cases Across Care Experience Lab
The same method — clarify, simplify, verify — applied across every area of the work.
Communication Clarity
Redesigning patient-facing instructions, education, and forms using health literacy science — the same approach behind the GI toolkit, applied organization-wide.
View this use case →Patient Experience Transformation
Turning CAHPS results, journey mapping, and service recovery into a coordinated strategy for measurable experience improvement.
View this use case →Leadership & Culture
Leader rounding, psychological safety, and accountability practices that connect leadership behavior directly to patient experience outcomes.
View this use case →Responsible AI in Healthcare
Using generative AI to accelerate communication and operational work — with governance, human review, and clinical judgment always at the center.
View this use case →CPXP Certification Prep
Helping patient experience and nurse leaders prepare for the Certified Patient Experience Professional (CPXP) credential.
View this use case →Resource Library
Every toolkit, assessment, and prompt library referenced across these use cases — searchable in one place.
Browse resources →Not sure where your organization should start?
A Communication Clarity Audit is a focused review of your most important materials, with prioritized, evidence-based recommendations you can act on right away.
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